A shipping agency, also known as a port agent or ship agent, is a company that represents the interests of a shipowner or charterer while a vessel is in port. The agency acts as the local point of contact for all matters relating to the vessel’s arrival, stay, and departure, ensuring smooth port operations and compliance with local regulations.
Core Functions of a Shipping Agency
1. Vessel Arrival and Departure Coordination
- Arranges berthing and communicates with port authorities.
- Handles all necessary documentation and formalities.
- Coordinates tug, pilot, and mooring services.
2. Customs and Immigration Formalities
- Manages clearance procedures for crew and cargo.
- Ensures compliance with customs, immigration, and quarantine regulations.
3. Cargo Operations Support
- Supervises loading and unloading of cargo.
- Coordinates with stevedores, surveyors, and terminal operators.
4. Crew Services
- Assists with crew changes, shore passes, medical care, and supplies.
- Handles travel arrangements and visa formalities.
5. Supply and Bunker Coordination
- Arranges delivery of provisions, spare parts, fuel (bunkers), and fresh water.
- Coordinates technical assistance when needed.
6. Disbursement Account (D/A) Management
- Prepares a cost estimate (Proforma D/A) and final account for all port-related expenses.
- Ensures timely payments on behalf of the shipowner or operator.
7. Emergency and Claims Handling
- Acts quickly in case of incidents such as accidents, cargo damage, or pollution.
- Coordinates with insurance, P&I clubs, and relevant authorities.